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Kaspersky Internet Security 2010 3-User

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List Price: $79.95
Our Price: $29.99
Your Save: $ 49.96 ( 62% )
Availability: Usually ships in 24 hours
Manufacturer: Kaspersky Lab
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Average Customer Rating:     

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Batteries Included: 0 Binding: CD-ROM Brand: Kaspersky Lab EAN: 0705105196930 ESRB Age Rating: Rating Pending Feature: Internet Security 2010 offers premium protection from viruses, spyware and all malware threats Format: CD-ROM Is Autographed: 0 Is Memorabilia: 0 Label: Kaspersky Lab Manufacturer: Kaspersky Lab Model: KIS903121 Platform: Windows Vista Publisher: Kaspersky Lab Release Date: 2009-08-27 Studio: Kaspersky Lab
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Features
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Internet Security 2010 offers premium protection from viruses, spyware and all malware threats Advanced up-to-the-second protection and threat intelligence Built for fast, optimal PC performance Comprehensive identity theft and phishing protection Powerful anti-spam and two-way firewall
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Editorial Reviews:
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Kaspersky Internet Security 2010 provides the world's most advanced PC security with premium protection from all malware threats. When you buy Kaspersky, you get more than just a box of software. You'll benefit from unique technologies that deliver the best protection, performance, and security utilities available. Raise your defenses against the ever-increasing threat of cybercriminals!
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Spotlight customer reviews:
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Customer Rating:      Summary: Kaspersky is Great Software Comment: Fast shipping, great product. i have purchased this two years in a row. Flawless.....
Customer Rating:      Summary: Anti-virus Comment: I do not like the continuous running of the program that you see all the time on the screen when the program is open. Not as user friendly as Norton but seems to be more effective so far.
Customer Rating:      Summary: Improved Comment: It is better than 2009 version. Faster and more intuitive. I would recommend this to every one.
Customer Rating:      Summary: Great Product Comment: After a lot of research I decided on Kaspersky. Easy install on 2 laptops, 2hhrs on each including uninstalls for 2 other products. Kaspersky directed to uninstall programs for Norton. Install included full scans for both & complete updates. Also much better performance on both Vista units since install.
Customer Rating:      Summary: Kaspersky IS2010 Good; Customer Assistance Not So Much Comment: This is my third Kaspersky Internet Security purchase (I bought the 2008 and 2009 versions over the last two years). All went well at the beginning and IS2010 functioned just as the earlier versions had, protecting my laptop it advertised.
About a month after purchase, I was greeted one morning with a message "Files corrupted, black list corrupted". My reaction was ??? Wth? After reading all of the tabs and going through all actions I could conceive of, I finally sent an email to Kaspersky contact point (not easy to find, btw, although it is there; it was kind of like "Where's Waldo?") asking for help. As is always the case these days, I got an automated, cookie cutter response directing me to use the "rollback" tab to rectify the situation. The problem was that the "rollback" tab does not/not appear/work when the "black list corrupted" message appears. Therefore, the "if it's this problem, do this", approach didn't work because the problem of the black list and non-appearance of the rollback tab isn't in Kaspersky's problem lexicon. I wrote Kaspersky again and got the same message, at which point, I thought, I'm screwed; it's your modern day, electonic, non-human voice dead-end...
And then.... Two days later, IS2010 somehow revived and fixed itself, at which point, the "rollback" option suddenly appeared (thanks, a little late, don't you think?).
My suggestion is this: In developing their products and troubleshooting them, Kaspersky and other outfits (I'm thinking Apple and its iPhone debacle) should bring in ordinary users like me, hand them all sorts of problems, and then challenge them (the ordinary folks) to see if they can address the problems using the various "Help" modes that these companies put out. I'd wager that a lot (most, actually) of the help options, "tips", instructions, etc., are irrelevant and/or useless to the needs of most customers...
Bottom line is this: If companies can't afford to hire real people (lots of them!) to help their customers, then use real customers to design your "Help" systems so that they really work and don't leave people like me out there, frustrated, upset, and ultimately dependent on good luck to solve their problems...
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