Batteries Included: 1 Binding: Electronics Brand: Moxi Color: Black EAN: 0896739001124 Feature: Digital Video Recorder with CableCARD support Label: Digeo Manufacturer: Digeo Model: MR-1500T3 Publisher: Digeo Studio: Digeo
Features
Digital Video Recorder with CableCARD support No monthly subscription fees 500GB Hard Drive: more than 75 hours of HD or 300 hours of SD recording Emmy Award-Winning Moxi Menu Live TV, DVR, and Photo, Game, Music, and News Browser
Customer Rating: Summary: Stay Away Comment: I've been having problems with this DVR box ever since I got it, I was initially tricked by the sales department that its just setup problems that can be easily fixed and went over my 30 days....I wish I hadn't since it would go back directly to the manufacturer. Now I am stuck, please think twice before you buy this item.
My first unit was dead on arrival, the HDMI port didn't work. It wouldn't be that big of a problem but keep in mind that device is using a cable card that requires (at least in my area) a visit of a technician from a cable company it takes weeks to get a replacement unit so there are times where you have to wait few weeks for a replacement device (they don't give you an ETA so you're in the dark until the device is on your doorstep) and then a week or so to have the cable guy stop by.
My next problem was with programing, the DVR doesn't pick up some of the channels it took over a month and several visits from the cable company for Moxi to come clear that their device is not compatible with some of the cable cards and there is no solution on the horizon.
You can only access the internet if you have a PC computer and its up and running (Netflix functionality is minimal trough a bizarre interface and I still haven't been able to access youtube etc).
All in all its a glorified overpriced DVR at least when you get one from the cable company its replaced immediately with Moxi you're only covered during the warranty period ( and the customer service is available Mon-Fri 6:00AM - 8:00 PM | Sat 6:00AM - 4:00 PM so brace yourself for a wait until your issue is resolved) Customer Rating: Summary: Fantastic HD DVR! Comment: A top-notch HD DVR, and a viable alternative to the Tivo Premiere. Easy recording in HD and SD, 500 GB hard drive, remote scheduling, and a full HD interface with ***no advertising*** make this well worth the money. Can stream Netflix, Hulu, and Amazon On Demand via the PlayOn software, which is included free with the Moxi for a limited time. Solid customer support, too. Try it out! Customer Rating: Summary: Excellent menu mobility and programming. Excellent HD DVR, Excellent customer support, no more rental fees! Comment: Moxi customer service is EXCELLENT. I have called a few times over the past weekends with several questions about different things, and was never on hold, always got a representative (here in the US) who was very helpful, friendly, and above all knowledgeable.
Moxi FAQ: [...]
I rented a Moxi from Time Warner (SoCal) for a few years (18.99 mo. no more!), last month they phased out the rental Moxi in favor of all Motorola products. They zapped my box without notice, and I had no choice but to return it. I was given the Motorola which was a huge disappointment after having the multi interactive, creative, and easy to navigate menu and series programming choices. I found the grid menu was difficult to navigate, with minimal recording options.
The Moxi menu has so many features for optimum program searching, recording options, & huge storage capacity. The remote also has "commercial skip" when watching recorded programs. I can also schedule to record programs away from home via the Moxi website!
Time Warner were not very helpful when I got my Moxi, or forthcoming with information. For instance they did not tell me that you should set up your Moxi before the tech comes, and download the software prior to tech arrival (or they will cancel the appt.). This install and download took me 15 minutes on DSL (if you have a slow internet connection this could take you much longer). TW has to provide the cable card (3.95 mo. fee), and the tech has to come out to install this piece. I am a full HD digital cable client (Premier channels, multi tiers, BBC America, Sundance, Ovation, etc.). I have had no disruptions or problems, and get all my free HD channels.
I have internet cable and purchased the Motorola SURFboard Gateway SBG901 DOCSIS 2.0 Wireless Cable Modem (Amazon) because the Moxi has to be continuously linked via Ethernet to download your advanced programming, and I need wifi to use my laptop and watch my Netflix on Roku.
I recommend contacting your cable and go to Moxi FAQ: [...]
- ask if they support the "Retail" Moxi, and if your provider uses "Switch Digital Video", ask the tech to come with a "tuning adapter"
- set up your Moxi, install and download the software before cable tech arrives Customer Rating: Summary: Moxi was great. Cable HD was just so so. Comment: As far as the moxi goes I Loved It. The cable company had a little bit of trouble on their end but the moxi was smooth right out of the box. We decided to give our cable company a try and save about $50 a month on our HD TV bill. We have been a long time Directv customer and was willing to loose a few channels of HD to save a few bucks. What we were not willing to give up was picture quality. Another complaint was that over half the channels my cable company provides is analog and moxi on its own does not handle analog channels. You will have to fork out another $130 on top of the $500 or $600 you pay for your moxi to get the analog adapter they recommend. Because of the quality of HD provided by my cable provider we decided to return the moxi and stay with Directv. The cable installer said it was a lot nicer than the moxi box they can provide. I was not too sure at first if the picture quality was bad from the cable company or if it was just how Moxi handled the signal. My bet is on the cable company because some HD channels came in great while others did not. But as far as the Moxi goes if you are a cable subscriber and would like something a whole lot better than your standard cable provided dvr then give Moxi a try. Customer Rating: Summary: To be Moxi, or not to be? Comment: I purchased a 2-Tuner Moxi HD DVR months ago and so began my long misfortunate experience. I can't say it's been awful, but it hasn't been good. First off, let me tell you my experience with Moxi is significant. I owned one of their previous models that overheated constantly. I went through 3 of them with Charter Cable and when the last one went I couldn't be without a DVR so I purchase the latest High Definition model, the model which my review is about. I've used Tivo too and it is a wonderful DVR but a reoccurring monthly fee discouraged my interest when I could get the lesser known Moxi for a one time fee. Yes, everything you heard is true about Tivo. Tivo is a wonderful experience. Tivo's user interface is better, it's tools more intuitive, its service smooth as silk, but a monthly fee who needs that?
I bought the Moxi. I wasn't informed you need a special Analog to Digital converter for analog channels. For most cable boxes this is internal, that means inside the box. Not the Moxi. I thought mine had one. Even so, I thought all signals were required to be converted to digital several years ago. Not in my area. I had to purchase an external converter. Pictures on the conversion channels are awful, barely watchable -So we rarely do.
The picture on HD channels are beautiful. Very beautiful, but it's not 1080p. 1080i is as good as it gets. You don't mind that do you? I mean, surely you don't mind running at an inferior 1080i? Oh the Moxi has 1080progressive, as it is included in the setup choices but when you select it the screen freezes a lot and is very, very, choppy. It even says in the manual that though you're using an HDMI cable and 1080p is available the picture freezes and doesn't match the sound so 1080i is recommended. Who would expect the latest state of the art HD cable box to be capable of running at the best screen definition of your television? I bought this $500 box expecting it to only run second best quality as I'm sure you will too.
The Moxi interface is slow and clumsy. I hesitate to say this as it insults people who are slow and clumsy. Navigating the Moxi is a sluggish experience. Pong in the early 80's was responded better. Sometimes the controls run smoother than others. Mine has frozen 4 times in 6 months and required assistance from Moxi. Their technicians act annoyed every time I contact them. They want details, time, date, exact descriptions. It felt like paperwork. I don't have time for this. I have to go to work. It doesn't matter any way, they can never prevent the problem or fix what causes it. I'm instructed to reboot the box which takes 10 minutes. The Moxi is so dim witted that the term `Moxi' has a negative connotation at my house and has replaced, dumb, stupid, or mentally challenged in basic conversation. For example, "My sister works at a school for the Moxi."
Did I mention how sluggish the controls are? Even when the box is working well it's slow to respond to input controls and you constantly fight to get where you're going. Some days are smoother than other, although I've discovered no reason why.
The user interface is clumsy. It may have been designed by someone that doesn't even watch television. It's almost as if they don't want me to watch some of the channels. The internet features are worse. Actually, they don't exist.
If you're expecting to get this box and have a seamless integration of television and web browsing you are in for a big disappointment. The web experience is buried under a submenu which takes a very long time to access and load on screen. So long it's not worth bothering with. When you do attempt the internet, you do not get an open browsing experience you must go to select pre programmed sites. Netflix? No. You must get PlayOn, a software program that must run on your computer concurrently with your television so you can access your instant queue. It's almost as if they designed this thing to make watching television more difficult. At every opportunity it seems they've placed another hurdle to watching a program.
The Moxi is the mental Judo of television boxes.
In closing I have it now because I've paid for it and cannot return it. It's not that awful really, at least it doesn't overheat like the old models and I'm avoiding a monthly recurring charge from Tivo. Tivo is better and those that tell you different have developed Stockholm Syndrome from being held captive by their Moxi box. Despite all of this, the Moxi has a beautiful picture, great expandability, and a reasonable price tag. I hate monthly fees. You'll have to make your choices.
Come to think about it, that monthly fee may not be so bad. Don't be Moxi, like me.
