Binding: Electronics Brand: ReplayTV EAN: 0018258551618 Feature: ReplayTV service subscription is either a $12.95 monthly fee or $299.99 one-time lifetime fee; discounted $6.95 monthly fee is available for consumers with more than one active unit Label: ReplayTV Manufacturer: ReplayTV Model: 5516 Publisher: ReplayTV Size: 160-Hour Studio: ReplayTV
Features
ReplayTV service subscription is either a $12.95 monthly fee or $299.99 one-time lifetime fee; discounted $6.95 monthly fee is available for consumers with more than one active unit 160-hour personal video recorder with theme record for capturing programs based on keywords or themes Built-in home networking capabilities via Ethernet; no extra costs to network Pause live-action TV shows, jump back 7 seconds for instant replay, enjoy high-quality slow-motion and fast forward effects Send programs between ReplayTV units in your home; blaze past annoying ads in 30-second increments with QuickSkip
Editorial Reviews:
The ReplayTV 5516 provides up to 160 hours of recording time, freeing you to watch your favorite programming when YOU want to see it, rather than when programming directors think you should. On the outside, the 5516 looks nearly identical to previous models. Inside, however, the latest ReplayTV software offers new scheduling refinements and networking options -- the latter of particular interest to those with multiple ReplayTV DVRs. Requires $12.95 monthly subscription fee for ReplayTV service
Spotlight customer reviews:
Customer Rating: Summary: Definately used but still works Comment: I purchased this DVR because I have 2 boxes already and one broke. I love the service and software that it uses. They do not manufacture the units any more so I purchased a used one. It was sent pretty quickly (10 days) and I was taken back by the condition. It was very scratched and dirty. It was also missing the raster blaster cord which is needed to change channels on any cable box. BUT it works so I guess thats all that matters so far. The seller did respond to all my emails regarding questions and stating the condition. He said he wrote it was scratched in his description but that wasn't posted on the amazon item. Customer Rating: Summary: Terrible Service Ruins Everything Comment: When my ReplayTV worked, it was great. (Though now having tried others, it was worse--except for those few features, like commercial skip, that they took out anyway.) But every single time I had to get support from them, it was an awful experience.
Most recently, I just called for my third time (at least a 20 minute wait each time) to try and cancel my service. You can't cancel on-line--it's the only thing you can't cancel on line. Somehow, that charge never stopped coming. 4 months and counting. This time around, assuming they do actually cancel the service, they refused to even consider refunding the other three months.
Whenever there were problems with the unit, their technical support was incompetent. The only advantage they has was they knew the service codes for the remote, but once I found them on-line, their support was useless. I'm a competent computer person, not a geek, but I was better than they were.
On two occasions, my service stopped, with them claiming that they couldn't charge my card. (It was a "glitch" in their system each time) I went a week without being able to use it, and they didn't credit my account. Then, when I got my new ATM card, I changed it with them. On-line, the change was reflected, but they kept charging the old. Eventually the old one expired, and they didn't even have the patience to let me explain what was wrong; they kept insisting they had made the change. That was two weeks without the use of my unit, no refund for time lost.
I'm using Comcast's DVR now, and it's almost as good, and--I can't believe I'm saying this--their customer service is far superior. Last time I called for help, the woman asked if she could find some specials for me, and 5 minutes later, she had lowered my cable/Internet bill by $40. And later this year, Comcast is switching to TiVo software.
In Sum: even if you think the ReplayTV is a bit better (debatable), you better pray you never have to call them, because then it just won't be worth it. Customer Rating: Summary: ReplayTV is THE Best! Comment: One of my ReplayTV boxes is a 4500 model purchased in 2002. It has NEVER needed repair. On the RARE occasion (less than a Windows-based computer) it hangs, just reboot it by pushing and holding the power button until it reboots itself - instructions are easily found in the manual). In the beginning when I had questions and hadn't read the manual, I found their Tech Support people to be fast, exceptionally helpful, knowledgable, and friendly. The machine is either recording or being watched or both nearly 24/7 and is still going strong after all this time. Love, love, love it! How Tivo users live without commerical advance, commercial skip, or 30-second skip is unfathomable! Customer Rating: Summary: NOTHING BUT PROBLEMS Comment: im not going to write a long review on this. i've had mine for about 6 month now and it has broken down 3 times!! everything was coverd under warrenty but each time i have to ship it back,it takes about a month to get back. imagin having to re-enter your shows...three times..not having a dvr for a month 3 times. i had a tivo before...now i kick my self for not buying another one when they still had the life time subscriptions. Customer Rating: Summary: Both units working great for over 2 years. Comment: Believe what you want. Both of mine have been working for over 2 years and both were refurbs. I really love commercial skip. Best feature they ever added. I have had 1 unit hang twice you simple unplug it and it solves the problem. Also have a tivo and can say there is no comparison. Replay wins hands down.
