Customer Rating: 
Summary: Check out Digital Networks Better Business Bureau rating.
Comment: Unsatisfactory. Do not buy the lifetime subscription. Do not buy the product unless you don't mind awful customer service. I have had two models (RTV3030 and RTV5504). The hard drives will fail. You will need technical support. Here is what you can look forward to.
Their customer support office is closed during the very time when someone is likely to encounter a problem or want to activate a new system. Their hours are from 8:00 AM - 6:00 PM Pacific time with no weekend or holiday hours. If a customer turns on his TV on a Friday night and discovers a problem with the ReplayTV unit he must wait until Monday and call during hours when he is likely at work and not able to be in front of the device. Tivo, their competitor offers support 8:00 AM - 8:00 PM including weekends.
The customer must pay long distance charges for the 20 - 30 minutes they wait on line for a representative due to higher than normal call volume. It is ALWAYS higher than normal and they discontinued the toll free number.
The consumer must pay $60 for "warranty" service. The warranty covers parts but not labor. If your device needs repair you must:
1. Actually reach a technical service representative.
2. Follow all of the troubleshooting steps he has been trained to walk you through.
3. Have him determine that it is a defect in the device.
4. Agree to pay $59.95 for warranty repair (refurbished replacement) and give credit card information.
5. Wait for 24 to 48 hours for an email from a different department with return authorization and address. (After they charge your card)
6. Call to find out why you never received it. (I was told by a representative that this is not an individual experience.)
7. Box the unit according to instructions.
8. Ship at your own expense.
9. Wait for weeks.
10. Go to the tracking web page to find out that that your RMA number cannot be found.
11. Wait until office hours again to call to find out why. ( I will need to complete the steps later as this as far as I have gotten.)
Customer Rating:
Summary: Not perfect but better than 4 Stars!
Comment: Commercial Advance - *
Watching Baseball games in half the time - *
Never missing Eastender (for my wife) - * (at least until BBC America make it disappear / go to pay per view)
Pause live TV when the kids want to show you something - *
Watch something recorded whilst recording - *See - more than 4 stars.
Downside - sometimes shuts recordings off "early" - and I haven't found a way of recording + 1H apart from making a manual recording.
The blue light on the front is too bright.
Customer Rating:
Summary: Largest capacity PVR on the market
Comment: If you ask anyone that's owned a ReplayTV or a Tivo, they will tell you that they never want to go back to TV without one. The 4532 is just more of a good thing. While it's rated at 320hrs. of recorded material, nobody I know watches on low resolution, which is the reason to own a large capacity unit. When run at medium quality setting, you are down to 160hrs, and increasing to highest quality reduces that even further. For us, an 80hr unit is plenty, however we want all 80hrs to be of the highest video quality, hence the 4320. Watch shows when you want to, pause to answer the phone, schedule your viewing for a week and then watch it later with no commercials. Commercial Advance allows you to skip the commercials entirely. There is also a 30 second button that allows you to step through commercials.
Nothing is perfect, and PVR's (personal video recorders) are still relatively new products on the market. There are occasional software glitches, but overally these units work very well. ReplayTV was recently bought by the parent company to Denon, a very large Japanese consumer electronics company, which should ensure it's future.
Having owned earlier ReplayTV units, the advances with the 4xxx series are nice. The 5xxx series does not have the same level of build quality, and the software is buggier. I feel like the 4320 is the best PVR on the market right now. We also own a Tivo, but we let the kids use it. The ReplayTV units have features that Tivo just doesn't have, however Tivo is a solid platform, and doesn't suffer the occasional minor software glitches the Replay units do. Casual user should steer toward Tivo, while people that want to use the networkng capability and are willing to do a bit more setup will be well rewarded by the Replay 4320.
Warranty and out of warranty repairs are handled by exchanging for a reconditioned unit. These units also carry a warranty. We have never hand to exchange one, and from what I see on the AVS forum, not many others have had to as well. ...
Customer Rating:
Summary: Should be called "Repair TV"
Comment: I purchased my Replay 5080 in late December 2002. Initial setup was a breeze. However, the problems soon started. I was unable to speak to any human in technical support until early Jan. 2003. I think the entire company closed for the holidays. After speaking to multiple support reps, my machine worked for 2 more weeks. The next "glitch" was in the software. They were aware of the problem, but did not have an answer. I shipped the unit back (at MY expense) and received a refurbished unit within 10 days. This unit worked for all of 3 weeks. It froze and no support suggestions could get it running. This time it took a week and multiple calls to get a supervisor to OK the return. (At least they sent an airbill this time to pay for the return). I am still waiting for my 3rd unit. This is their last chance. I would not suggest buying Replay TV until they figure out how to make their units a little more reliable.I feel I know more about fixing this product than some of their tech support staff.
Customer Rating:
Summary: it looks nice but doesn't work
Comment: 5 months after i bought this product it stopped working. sonic blue would barely exchange it for a recondioned unit. let the buyer beware. but this at your own risk and the risk is high. reviews all point to lots of these units not working!!!!!
